If you request an RMA for a product and we do not receive the original packaging with original labeling your RMA may be rejected and your product not returned to you and without any exchange or refund.  We must be informed within 24 hours if there are any damages to your product.

Some of our items are special order items that ship directly from the manufacturer.  These items take approximately 7-10 business days for delivery and in some cases, cannot be returned.

There will be a 25% restocking fee on orders where the shipment is refused.

We are unable to take back certain products due to health reasons.  These items include, but are not limited to, underwear, pillows, toilet seats, oral products, etc.  If an item has been opened or used, it is not returnable.

We will be happy to take your order request over the phone, however, we are not responsible for incorrect information given.  Our customer service representative will repeat the information back to you for confirmation and you will also reach an email within minutes of placing your order.  Please review this e-mail to make sure all information is correct.

Once an RMA # is issued, you have 10 days in which to return this item.  We have the right to refuse the credit if the item is returned after the 10 day period.

We will accept a request for an RMA on an order placed within the past 30 days.  If the order is past 30 days, we have the right to refuse a refund.

The only way we can issue credit on a returned item is to have that package marked clearly with the RMA #.  If the package is not clearly marked, we will not know whom to issue credit to.

ATC Medical ships within the Continental United States under the normal shipping policy.  We are not responsible for freight outside of this area.